FAQs
-
What materials are used in your jewellery collections?
Our jewellery is crafted using high-quality materials such as sterling silver, brass, and synthetic stones. Each piece is designed with care to ensure durability and beauty. -
How do I care for my jewellery?
To maintain the shine and longevity of your jewellery, avoid exposure to harsh chemicals, perfumes, and moisture. Store your pieces in a dry, cool place and gently clean them with a soft cloth when needed. -
Do you offer custom or personalized pieces?
Currently, our collections are pre-designed, but we are always open to discussing custom requests. Please contact us for more information about custom or personalised jewellery. -
How long does it take to process and ship my order?
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location but generally range from 5-10 business days for standard shipping. -
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online. -
What if my jewellery arrives damaged?
If your jewellery arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund as quickly as possible. -
Can I visit your physical store?
Currently, we operate exclusively online. However, we occasionally participate in pop-up events and markets. Follow us on social media to stay informed about upcoming events.